Category: Account suspension and recovery

Unfortunately, in most cases, the suspension is permanent. Though if you feel that your account complies with our terms of service and anti-spam policy but you still got your account suspended, you can reach out to us at [email protected].

If you got stuck on a specific task or can’t find a way to execute a particular job, contact our support team via LiveChat or [email protected] – we’re here to help 24/7.

An account is usually suspended because it does not comply with our anti-spam policy. The most common reasons could be:

• More than 0.15% spam complaint rate
• More than 5% bounce rate
• More than 1% unsubscribe rate

Another frequent reason may be because of the sent content. We strictly prohibit these types of content:

• Affiliate marketing
• Gambling, betting
• Forex, stock trading tips, “get rich quick”, “work at home”, etc.
• Pornography, escorts, dating services
• Drugs, male enhancement pills, etc.
• Email campaigns for multiple companies to the same list (“solo email ads”)
• Loans

That’s it!

If you got stuck on a specific task or can’t find a way to execute a particular job, contact our support team via LiveChat or [email protected] – we’re here to help 24/7.