Category: Account verification

In order to protect our clients against spam, we have sophisticated a system that flag accounts that contain suspicious information.

In most cases, the system works fine; however, sometimes perfectly innocent accounts get flagged. Many factors contribute to this, so – if you see this notice, don’t worry. It might not even be something directly related to you; for example, it could be you’re happening to use an IP that was flagged as suspicious in the past. These things happen – we’re just making sure everything’s all right.

To make the process as fast as possible, please provide the following information to see if you’re a proper sender.

1. Briefly describe how your business practices email marketing. What types of emails will you be sending?
2. Where do you source your database/list of email addresses? Additionally, could you please provide the URLs to any of these sources (any websites or domains)
3. What is your expected monthly email volume?

Please answer these questions as completely as possible and forward them to [email protected]

We’re doing this not to annoy you but to protect all our users on the system.

That’s it!

If you got stuck on a specific task or can’t find a way to execute a particular job, contact our support team via LiveChat or [email protected] – we’re here to help 24/7.

Our Quality Assurance team carefully reviews all accounts to ensure compliance with our Terms of Service and anti-spam policies. This process helps prevent accounts from engaging in illegal activities or using unfair email marketing practices, such as sending campaigns to harvested or purchased lists. By doing this, we maintain high deliverability rates and safeguard Sender.net’s strong IP reputation.

Even established accounts may undergo review if certain keywords, phrases, or links are flagged. While this can cause temporary delays, it’s an essential step to ensure the integrity and security of the platform for all users.

To get verified, you need to do a few steps:

• Ensure your content and your subscriber list fit our Terms of Service and anti-SPAM policy.
• Add and verify your domain.
• Import your subscribers.
• Create your first campaign.

It might take up to an hour for the QA team to review your account from the moment it enters the review status.  Please be aware of our terms of service and anti-spam policy. If your account does not comply with our policies – it will most likely get suspended.

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If you got stuck on a specific task or can’t find a way to execute a particular job, contact our support team via LiveChat or [email protected] – we’re here to help 24/7.