Having trouble importing your contacts? Here are common issues and how to fix them.
Common Import Problems
File Format Issues
Problem: File won’t upload or shows an error
Solution:
- Verify your file is in a supported format: CSV, TXT, or XLSX
- Check that your file size is under 64MB
- Try converting your file to a different supported format and importing again
Missing or Incorrect Headers
Problem: Contacts import without names or data appears in wrong fields
Solution:
- Ensure the first row contains column headers
- Use standard header names: Email address, First name, Last name
- Check that headers match your data columns
Email Address Errors
Problem: Some contacts fail to import
Solution:
- Verify all email addresses are properly formatted ([email protected])
- Remove any spaces before or after email addresses
- Check for missing @ symbols or domain extensions
Empty Rows or Columns
Problem: Import fails or shows unexpected results
Solution:
- Delete any empty rows between contacts
- Remove blank columns from your file
- Ensure data starts from row 2 (row 1 being headers)
Still Having Issues?
If you continue experiencing problems:
- Download our Excel template or CSV template
- Copy your contact data into the template
- Save and try importing again
If you got stuck on a specific task or can’t find a way to execute a particular job, contact our support team via LiveChat or [email protected] – we’re here to help 24/7.
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