Category: Authentication and technical setup

Shared IP address

• Sender ensures strict policies for the content that can be sent using our platform and infrastructure;

• We follow clear and established thresholds for the permissible percentage of unsubscribes, spam reports, and hard-bounces before the account gets temporarily or permanently suspended;

• Cold emailing any scraped or purchased lists i.e. contacts who have not opted into your lists is strictly prohibited;

• Any abuse of these guidelines attracts an instant temporary or permanent suspension of the said account.

All said and done, even with a shared account you are in very good hands since we maintain optimal infrastructure to facilitate world-class deliverability for your business.

Dedicated IP address

• The dedicated IP address allocated to your account is already pre warmed-up so you can start sending from the get-go;
• This point on, your IP address reputation rests completely on your best sending practices.

That’s it!

If you are stuck on a specific task or can’t find a way to execute a particular job, contact our support team via LiveChat or [email protected] – we’re here to help 24/7.

Setting up DKIM and SPF is a two-step process.

Step1: How to Add a New Domain?

Go to “Settings” -> “Domains” -> Click “Add Domain”.

Enter the domain name you would like to send from.

Input an existing email address associated with the above entered domain name and click “Add”.

You will receive an email to verify your domain ownership.

After successfully adding your domain as a valid sending domain, you can now activate DKIM, SPF, and DMARC security measures to enhance protection. Refer to the tutorial for guidance on verifying your DKIM, SPF and DMARC values.

Step 2: DKIM, SPF & DMARC Setup

Go to “Settings” -> “Domains” -> Click the “Set up DNS records” button next to the domain you want.

Automatically generated DKIM, SPF and DMARC values are now displayed. As instructed, create TXT and CNAME entries inside your domain hosting provider.

Click the “Check SPF/DKIM Records” button when you finish adding the values into your DNS parameters with your domain host.

If all is well, you should see green ticks in all columns.

Some DNS records might take from 24 to 48 hours to be updated, so give it some time after the latest changes. If after 48 hours the record still shows as not verified, click “Recheck DNS records” button to update.

Please note:

1. Every hosting provider is different, so if you are not sure of how to create these entries for DKIM and SPF, reach out to them with the details and they would be glad to help you out. You can also find a list of hosting providers’ instructions here.
2. If your hosting service provider allows only one TXT record for SPF, please contact them for specific instructions on including the sender.net TXT record into the existing one.

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If you got stuck on a specific task or can’t find a way to execute a particular job, contact our support team via LiveChat or [email protected] – we’re here to help 24/7.

Domain verification allows us to improve deliverability and it’ll only take a few minutes to do. Here is a comprehensive tutorial on the matter.

First, open the dashboard and click on “Settings,” then open the Domains tab and click “Add domain”.

Next, you will need to enter your domain name and associated email address. When these fields are submitted – the confirmation email will be delivered to your email address. 

What should I do if I don’t receive domain verification email?

Firstly, please check all the inbox folders – sometimes, the confirmation email ends up in a separate folder, e.g. spam, promotional and etc. If that’s not the case – you should alter the inbox filtration settings by making an exclusion for emails that come from “sendersrv.com”.

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If you still struggle with domain verification – contact your support team via LiveChat or [email protected] – we’ll help you with verification. We’re ready to help 24/7.

You need to include Sender.net SPF, DKIM and DMARC parameters in your Domain DNS settings. 

How does SPF work?

SPF (Sender Policy Framework) is a DNS text entry that provides a list of servers that should be considered allowed to send emails for a specific domain. SPF follows the below steps to ensure the security of your email-sending domains.

• Your DNS has SPF records that list all of your domain’s authorized IP addresses or servers.
• Whenever an email is sent from your domain, the receiving email server checks these records.
• If the sender’s IP address (or server) matches one on the list, the email is authenticated. Emails that pass SPF authentication can reach their destination inboxes, while those that fail might not.

How does DKIM work?

• An email sent from your domain is signed with your private key. 

• To verify the signature, the receiving email server retrieves the public encryption key found in the DKIM records on your DNS. Authentication occurs if the signature and key pairs match.

• If an attacker tried to modify the email during transit, this signature would fail to verify. 

• The receiving server would see this as evidence of tampering and mark the email, protecting the end receiver from a potentially malicious email.

You can see SPF, DKIM, DMARC values in the “Domains” branch of the “Settings” section.

Include these records into your provider’s DNS settings – when you’re done with the implementation, come back to the domains section and click “Set up DNS records” and “Check SPF, DKIM and DMARC record“. If records were embedded correctly, you will see green checkmarks.

Here’s a video tutorial on how to find and re-verify these records once added:

Each hosting solution has a different interface and various methods for configuring SPF, DKIM and DMARC.

We have specific guides to some of the most common host pages on our site as:

• Ionos
• NameCheap
• GoDaddy
• Hostinger
• CloudFlare

 

We have also collected some links to the most popular hosting solutions and supporting articles on how it’s done.

Please find your hosting provider:

• A2 Hosting:

  • How to manage e-mail deliverability settings,
  • How to setup DMARC.

• Amazon Web Services:

  • Supported DNS Record Types,
  • Setting up the DMARC policy on your domain

• Aruba.it:

  • Add a DNS record

• BigCommerce:

  • How to Set DNS records for BigCommerce?,
  • Adding DMARC records.

• Blue host:

  • DNS management (SPF, DKIM, DMARC)

• Dnsmadeeasy.com:

  • CNAME Record,
  • Create a TXT Record
  • DMARC record.

• Dreamhost:

  • How do I add custom DNS records (SPF, DKIM, DMARC)

• GoDaddy:

  • How to add an SPF record? (set the SPF host as “@”)
  • How to create a CNAME for DKIM? (set the host value as “sender._domainkey”)
  • Add a TXT record for DMARC.

• Google Domains:

  • DNS basics,
  • Add your DMARC record.

• GreenGeeks:

  • How to Enable Email Authentication (DKIM, SPF, DMARC)

• Hostgator:

  • How to create a DNS record? (DKIM, SPF, DMARC).

• Hostinger:

  • How to Enable or Add SPF records?
  • How to add DKIM record?
  • How to add a DMARC record?

• Hover:

  • Managing DNS records
  • Adding DMARC record.

• Inmotionhosting:

  • How to add a DNS record?
  • DMARC

• IONOS (formally 1&1):

  • Configuring a CNAME record
  • Creating an SPF record
  • Configuring a DMARC record

• iPage:

  • How to add, edit and delete DNS records?
  • How to add DMARC record.

• Namecheap:

  • How do I add TXT/SPF/DKIM/DMARC records for my domain?

• Networksolutions:

  • How Do I Manage DNS records (SPF, DKIM, DMARC)?

• Nexcess:

  • How to enable DKIM?
  • How to enable SPF?
  • DMARC email security

• Shopify:

  • Editing the DNS settings
  • Add DMARC record

• Squarespace:

  • DNS settings (SPF, DKIM, DMARC)

• SiteGround:

  • How to configure SPF, DKIM and DMARC records?

• StableHost:

  • How to add a CNAME record?

• Turbify:

  • How do I manage TXT records for my domain?
  • How do I add, edit, and delete a CNAME record?

• Webcentral:

  • Creating CNAME zone records
  • Creating TXT/SPF Zone records

• WebHostingHub.com:

  • Add DNS Record
  • DMARC record

• WestHost:

  • SPF/DKIM/DMARC Records

• Wix:

  • TXT
  • CNAME

• WordPress:

  • Manage Your DNS Records (DKIM, SPF, DMARC)

• WP Engine:

  • SPF, DKIM, DMARC Policies for Email Deliverability

• Yola:

  • Managing DNS records for your domain (SPF, DKIM, DMARC)

If you could not find your hosting provider on the list, please contact your hosting provider directly for support.

That’s it!

If you got stuck on a specific task or can’t find a way to execute a particular job, contact our support team via LiveChat or [email protected] – we’re here to help 24/7.