Export contacts

Exporting your contact database allows you to back up your data, analyze subscriber information, or migrate to other platforms.

How to Export Contacts

Step 1: Filter Your Contacts (Optional)

• Use the search bar to find contacts by email address
• Apply Email status filters (Active, Bounced, Unsubscribed, etc.)
• Apply SMS status filters for SMS subscribers
• Filter by Groups or Segments to export specific subscribers
• Use Advanced filter for more detailed criteria

Step 2: Select Export Option

• Once you have your desired contacts displayed (either all contacts or filtered results)
• Select all of the contacts via the arrow in the top-left corner and proceed to go to the “Actions”

Step 3: Choose Export Format

• CSV – Most common, works with Excel and other spreadsheet programs
• Excel (.xlsx) – Direct Excel format

Step 4: Download Your File

• The system will prepare your export file
• Download the file to your computer
• The file will contain all subscriber information including:
  • Email addresses and names
  • Phone numbers
  • Group memberships
  • Custom fields
  • Subscription status
  • Registration dates

What Gets Exported

• Basic contact information (email, name, phone)
• Subscription status for email and SMS
• Group assignments
• Custom field data
• Registration and activity dates

Tips

• Filter first if you only need specific contacts
• Regular backups – Export your full contact list regularly
• Secure storage – Keep exported files in secure locations
• Check file size – Large lists may take longer to process

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