help-center-cms

Author: admin

  • Use feedback block element

    An objective perspective on a particular subject goes a long way in improving customers’ experience and service in general. That’s why feedback is essential.

    With Sender, collecting feedback is clear and straightforward. 

    In order to insert review form into a newsletter design, you’ll need to pick a review block and drag it into a required section. 

    When the campaign is completed and sent, recipients will be able to click on a score and contribute feedback. The feedback score is presented in the campaign reports > clicks report 

    If you got stuck on a specific task or can’t find a way to execute a particular job, contact our support team via LiveChat or [email protected] – we’re here to help 24/7.

  • WordPress Integration (Plugin)

    v.2.9.8 DESCRIPTION

    This is the official documentation for Sender.net’s WordPress v2.9.8 integration plugin.

    This plugin doesn’t require WooCommerce to be installed; you can use it as a separate product. However, to use most of the features, it’s necessary to have Woocommerce installed.

    KEY FEATURES

    • Embedded subscription forms
    • Pop-up forms

    INSTALLATION PROCESS

    1. Head to app.sender.net and log in to your account
    2. Download the Sender.net plugin integration from the WordPress plugin store.
    3. Install the plugin
    4. Activate the “Sender.net email marketing” plugin by inserting the API token.
    5. Congrats, you’re done with implementation.

    Here’s a short video guide on how it’s done:

    EMBEDDED FORMS

    First of all, only published (activated) subscription forms on Sender’s “forms” section will appear in the widget’s customization menu. Later, you’ll be able to select which subscription form to use on the website. Newly designed subscription forms will be automatically updated and shown in the widget menu.

    Note: If you have implemented a subscription form or popup manually in the past, remove the snippets from your website to use the plugin integration, or else they will interfere with it.

    POP-UP FORMS

    Pop-up forms will automatically appear on your website without further configuration. Simply “Activate” a required pop-up on the Sender.net platform, and it will appear on the website.

    Next time you open your website, the popup will appear according to its behavior settings.

    Integration with Elementor

    If you use the Elementor plugin to build your website, you can check this guide to see how to embed your forms.

    Integration with WP WooCommerce plugin

    If you’re looking for an e-commerce solution for the WordPress WooCommerce plugin, click here for comprehensive documentation.

    That’s it!

    If you got stuck on a specific task or can’t find a way to execute a particular job, contact our support team via LiveChat or [email protected] – we’re here to help 24/7.

  • WooCommerce Integration (Plugin)

    v.2.0 Description

    This is the official documentation for Sender.net’s WooCommerce v2.0 integration plugin.

    WooCommerce is an open-source e-commerce plugin for WordPress. It is designed for small to large-sized online merchants using WordPress.

    Key features

    • Transfer guest customers‘ email addresses.
    • Transfer customer account email addresses.
    • Use the “Cart is abandoned” trigger on the automation feature.
    • Use the “Product is purchased” trigger on the automation feature.

    Installation process

    Note, before the installation process, make sure a WooCommerce plugin is installed on your WordPress website.

    1. Head to app.sender.net and log into your account
    2. Download Sender.net plugin integration from WordPress plugin store.
    3. Install the plugin
    4. Activate the “Sender.net email marketing” plugin by inserting API token.
    5. Congrats, you’re done with implementation.

     

    Here’s a short video guide on how it’s done:

    When Sender’s plugin for WooCommerce is successfully installed, Sender.net section will appear on the left side. Select “Sender.net” section to open integration settings.

    “Enable tracking” option permits users to enjoy abandoned carts and product purchased triggers with an automation feature and transfer customer’s email addresses to the Sender.net platform. Enable this feature to use “abandoned carts” and “product purchased” automation triggers.

    When tracking is enabled, you’ll be able to:

    • Save “Customers who made a purchase” – feature allows you to capture recent customers ( that made a purchase) and automatically add them to the selected subscriber list. Select a Sender.net subscriber list into which the new user emails will be saved.
    • Save “New registrations” – feature allows you to capture registered clients and automatically and add them to the selected subscriber list. Select a Sender.net subscriber list into which the new user emails will be saved.

    Additionally, integration lets users use the abandoned cart, and the product is purchased triggers on the automation feature.

    • Use the “Cart is abandoned” trigger in the email automation feature.
    • Use the “Product is purchased” trigger in the email automation feature.

    Note, you’ve not required additional configurations. When the “Enabling tracking” is active, abandoned cart and product is purchased triggers will work automatically if a customer on your website meets the conditions.

    Click here for the WordPress documentation.

    That’s it!

    If you got stuck on a specific task or can’t find a way to execute a particular job, contact our support team via LiveChat or [email protected] – we’re here to help 24/7.

  • API Access Tokens (Authentication)

    Authentication is required when activating the Sender.net plugin or validating API requests. In both cases, you’ll need to include an API access token. 

    To generate an API access token, go to Account settings > API access tokens or click here.

    Continue by clicking “Create API token” and picking the validation period “Forever.” After that, a unique access token is generated. It authenticates your API requests and is used for plugin activation. 

    If you got stuck on a specific task or can’t find a way to execute a particular job, contact our support team via LiveChat or [email protected] – we’re here to help 24/7.

  • Set subject and preview

    In order to maximize email engagement and opening rates, one must effectively address all parts of the campaign, especially the subject line and preview text. It’s the first thing any recipient sees, and we all know what is said about first impressions. 

    The email subject and preview text are set up in the first step of campaign creation.

    Here’s how email subject and preview text reflects on Gmail application. 

    Use the chart below to find an optional preview text length for different platforms.

    If you got stuck on a specific task or can’t find a way to execute a particular job, contact our support team via LiveChat or [email protected] – we’re here to help 24/7.

  • Add countdown timer

    Adding a Timer to a newsletter can be very useful, especially for limited-time offers. The Timer block can be simply dragged into the campaign.

    The Timer block is customizable. The timer’s settings appear on the right-hand side when the block is selected. 

    You can alter the timer’s background design, pick a time duration, font style, color, and background color, and select a time zone. Additionally, the timer’s text can be changed. It’s useful if your audience doesn’t speak English.

    Please note that the Timer block is available only for Professional or Enterprise plan holders.

    If you got stuck on a specific task or can’t find a way to execute a particular job, contact our support team via LiveChat or [email protected] – we’re here to help 24/7.

  • Enable double opt-in

    The double opt-in approach has an additional step that is easily set. Basically, the extra action includes a confirmation step where the recipient receives a confirmation email to confirm the signup.

    In order to create a double opt-in flow, you will need to start by creating a single opt-in subscription form – for a tutorial on it, click here.

    Once the subscription form is created – choose a particular group to which the new subscribers will be added (you’ll be able to set that in the form’s settings). It is necessary for the following process. For example, you could create a group called “New subscribers” for new sign-ups and “Confirmed” for the subscribers that successfully completed the double opt-in procedure.

    After the subscription form and “New subscribers” and “Confirmed” groups are created, go to the automation section and create an automation that is activated by the trigger “Subscriber is added to a group”. To learn more about triggers, click here.

    You will now need to choose the “Email” step, choose Drag&Drop builder. After you create the email, Save the changes and save the step afterwards. Make sure to add a confirmation button in the campaign that will activate the second step after being clicked. Here’s an example below:

    When a subscriber clicks on the confirmation link, they will be moved to the “Confirmed” group. But a few more configurations are needed. Let’s continue by adding the following steps to the automation’s sequence:

    • Delay (give subscribers some time to go to their email inbox and click the link)
    • Condition (Link is clicked)
    • Action (Move subscriber to another group)

    That’s pretty much it. The sequence is relatively simple. The recipient subscribes via your subscription form, gets added to a group, and the automation gets triggered. Then the automation sends a confirmation email with a button and once it is clicked the subscriber gets automatically moved to the group “Confirmed.” If not, they get moved to the group “Not confirmed”.

    That’s it!

    If you got stuck on a specific task or can’t find a way to execute a particular job, contact our support team via LiveChat or [email protected] – we’re here to help 24/7.

  • Sender API Documentation

    The new platform came with an entirely re-engineering and more capable API software mediator that makes communication between software more manageable and straightforward. Complete documentation of a new API is found and accessed via api.sender.net.

    What is found on the documentation?

    The documentation intends to present all the information you need to work with our API. As you scroll through the page, you’ll see possible requests on the left side of the screen. 

    The code examples of API requests with different programming languages.

    Authentication

    To authenticate requests, include an Authorization header with the value “Bearer {API_ACCESS_TOKEN}”.All authenticated endpoints are marked with a requires authentication badge in the documentation.

    In order to generate a bearer code go a-head to Settings > API access tokens or by clicking here.

    If you got stuck on a specific task or can’t find a way to execute a particular job, contact our support team via LiveChat or [email protected] – we’re here to help 24/7.

  • Export subscriber data

    Subscribers’ export

    If you want to export all of your subscribers, go to your main subscriber list, click the arrow at the top of the list and choose “Select all”.

    Then click “Actions” and choose between the two possible export options: “Export to CSV” or “Export to XLSX”.

    If you want to export a particular set of subscribers, you must filter them according to your needs, such as their email/sms status, group membership, campaign activity, etc. You can accomplish that by using the Advanced filter—more on that here.

    Once you select all the conditions, the system will filter the subscribers that match them. Then select all the filtered subscribers as described above and download them with the preferred file type.

    How to export recipients from the campaign report section?

    Go to “Email campaigns” and click “View Report” next to the required campaign. Then click “Subscriber actions”.

    Now pick the tab that you want to export the subscribers from (e.g. opens, clicks, unsubscribe and etc.) and click “Export”.

    If you got stuck on a specific task or can’t find a way to execute a particular job, contact our support team via LiveChat or [email protected] – we’re here to help 24/7.

  • Create custom unsubscribe link

    Unfortunately, custom unsubscribe text is not an option, mainly due to GDRP law and abuse prevention. The unsubscribe link and text are fixed for each campaign. However, users can change the language of the unsubscribe link by opening Design Settings and finding the Template settings tab on the right side.

    By scrolling down a bit you will find Preview and unsubscribe tab. There is an option to change the font, its color and size, or hide the “View in browser” and “Unsubscribe” links.

    That’s it!

    If you got stuck on a specific task or can’t find a way to execute a particular job, contact our support team via LiveChat or [email protected] – we’re here to help 24/7.