In order to delete the account, click on the “Account settings” section, then tap on the red “Delete account” button at the bottom and follow the instructions.
That’s it!
If you got stuck on a specific task or can’t find a way to execute a particular job, contact our support team via LiveChat or [email protected] – we’re here to help 24/7.
Whether you’ve just made a payment, updated your company details, or need an invoice before paying by wire transfer, you can download an invoice from your Sender account at any time. This guide walks you through each scenario.
If you’d like to pay by wire transfer, you’ll need an invoice with our company’s details first.
Please pay your invoice within 30 days of choosing the plan. Once the payment is received and the order confirmed, your plan will start on the day of the plan activation.
Once your payment has gone through, your invoice is available in the same place.
If you need to update your company name, address, company code, or VAT number on an invoice, you can do that before downloading.
If you’ve already paid and need an updated invoice with corrected details, simply edit the details after the purchase and download the invoice again. Information on the invoice will be updated in real time.
If you got stuck on a specific task or can’t find a way to execute a particular job, contact our support team via LiveChat or [email protected] – we’re here to help 24/7.
You can check your unique and active subscribers anytime in the billing section. Simply go to Account settings -> Billing.
In this section, you can track how your current usage compares to your plan’s allowances:
Key Difference: Sending multiple campaign emails or text messages to the exact same contact will only count as 1 unique subscriber against your monthly limit, but they will all count toward your “Emails/SMS sent”.
If you got stuck on a specific task or can’t find a way to execute a particular job, contact our support team via LiveChat or [email protected] – we’re here to help 24/7.
Domain verification allows us to improve deliverability and it’ll only take a few minutes to do. Here is a comprehensive tutorial on the matter.
First, open the dashboard and click on “Settings,” then open the Domains tab and click “Add domain”.
Next, you will need to enter your domain name and associated email address. When these fields are submitted – the confirmation email will be delivered to your email address.
Firstly, please check all the inbox folders – sometimes, the confirmation email ends up in a separate folder, e.g. spam, promotional and etc. If that’s not the case – you should alter the inbox filtration settings by making an exclusion for emails that come from “sendersrv.com”.
If you still struggle with domain verification – contact your support team via LiveChat or [email protected] – we’ll help you with verification. We’re ready to help 24/7.
User’s creation is a pretty simple process:
open the main dashboard, click “Settings” -> “Users” -> “Add User”.
After that, you will need to add a business email address and password of the new user.
That’s it!
If you got stuck on a specific task or can’t find a way to execute a particular job, contact our support team via LiveChat or [email protected] – we’re here to help 24/7.
Here you will start creating email campaigns. When the campaign section is opened, users will access campaign library, which contains sent campaigns, drafts, scheduled campaigns, etc. Moreover, you can open campaign reports as well. More on them here.
Let’s start by clicking on a “New campaign” button on the top. After the button is clicked, you will be brought to the first step of campaign creation called “Settings” – Here, you will need to input the email subject, sender’s name, etc.
First of all, I would like to mention that navigation bar can be accessed all the time. You can move from one section to another without losing progress. Therefore if you decide to change sender’s name, just hit the “Settings” and change it.
Next, the first tablet called “Details” is where you type email subject, reply-to address, and “from name”. The second piece, named “Inbox preview” renders how an email will look in the inbox. That’s a handy feature helping to create the best engaging and clickable email preview.
The auto-resend option is next. If you have a paid plan, you can automatically follow up with recipients who didn’t open a newsletter. Pick a delay and subject line, and continue.
Alright, we’re left with the last piece. Here you will need to pick which editor you’ll use for the newsletter:
In this case I will choose Drag & drop editor and continue the creating process.
When the design editor loads, you will need to select a template that will be used for a design. You can use a pre-made template or continue with a blank sheet.
Next, continue with newsletters design – when you finish with design, click on “Save and continue” and proceed to the next step. A comprehensive guide on Drag & Drop editor is found here.
At this step, you will need to select a group(s) that will receive the campaign, then click the “Save and continue” button.
Now we’re in the last step of campaign creation. The system will check your newsletter for possible errors like invalid links, default links, mistypes, etc. Also, from here, you’ll be able to revisit and change newsletters settings, like subject line and selected groups.
Also, the campaign’s scheduling is set here as well. Schedule a campaign button resting on the top of the dashboard besides “Send now” button.
That’s it!
If you got stuck on a specific task or can’t find a way to execute a particular job, contact our support team via LiveChat or [email protected] – we’re here to help 24/7.
The subscriber’s activity section summarizes campaign performance, e.g., like how many recipients have opened it, how many recipients received the campaign, how many of them clicked on a particular link, how many unsubscribed, and etc.
Let’s start by going to Email campaigns and clicking the reports icon next to the campaign in question.
Subscriber actions overview contains multiple tabs:
The report section has selectable tabs – if you click on any of them, the individual report will display. For example, if you click on the “opened” tab – you will be presented with recipients that opened the campaign.
Furthermore, listed recipients can be exported if needed.
If you got stuck on a specific task or can’t find a way to execute a particular job, contact our support team via LiveChat or [email protected] – we’re here to help 24/7.
The click report shows newsletters click activity – heatmap. You will be able to see where subscribers clicked the most. Newsletters links are tracked and recorded to the report section – from here you will be able to gather required data and execute wanted actions.
Let’s start by opening dashboard and clicking on campaign > view reports section.
When a report section is opened – click on “Click report” to open a report. Next, you will see a body of the newsletter and small percent tags next to placed links.
When the percent tag is clicked – a new tab will open. Here you will find subscribers who clicked on the link. By clicking on an individual recipient, you will access its records, basically prior actions (received campaigns, opened, clicked). Furthermore, you can assign these recipients to a group by clicking “Add group” button.
If you got stuck on a specific task or can’t find a way to execute a particular job, contact our support team via LiveChat or [email protected] – we’re here to help 24/7.
After the campaign is sent, the system will begin to track and analyze data – clicks, opens, bounces, unique clicks, etc. The newsletters report is located behind the “View report” button on the campaign section. Reports are updated every few minutes.
Overview
Let’s start with the first section. Just below the overview of your results, you will find six different counters:
Each report counter is clickable. Simply click to view every individual report.
Next, let’s continue with the campaign’s links. As you may already know, the system tracks the performance of all campaign links and stores the data.
When a user clicks a link, the recipients who clicked it will appear. Next, if you click on an individual recipient, you will access its records, basically prior actions. You can also export or print the list.
Okay, we are halfway through the report section.
Let’s continue with the browser, operating system, and platform statistics. These charts are pretty self-explanatory. You see the statistics where recipients open newsletters.
The next graph is a visual chart of your campaign’s opens and clicks. The first graph shows performance per day, other – per hour.
The last report shows the geographic statistic. You can view the newsletter’s performance according to the recipients’ email providers’ servers location.
That’s it!
If you got stuck on a specific task or can’t find a way to execute a particular job, contact our support team via LiveChat or [email protected] – we’re here to help 24/7.
Fields are also known as custom fields and are generally used for email personalization and segmentation or filtration processes. It’s one of the ways to attach additional information to the subscriber, such as name, surname, location, etc. Custom fields are usually imported with recipients’ email addresses, although fields can be attached later in the system.
Fields can be created and managed in the “Fields” tab.
Let’s continue by clicking the “Create new field” button.
Next, you will need to enter the field’s name and select a type:
When you create an additional custom field, it appears next to each subscriber with no data in it, yet.
You can add the information by opening the subscribers’ section, clicking on the “Toggle columns” button, and selecting the custom field you created. In this case, “Gender” is selected. Simply click the empty field and type in the relevant information.
That’s it!
If you got stuck on a specific task or can’t find a way to execute a particular job, contact our support team via LiveChat or [email protected] – we’re here to help 24/7.