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  • Getting Started with Sender

    Getting started is easier than you think – we managed to shorten registration process by a mile!

    Let’s start by signing up for a free plan. You can start by clicking here – next you will be brought to a registration page. Fill in the business email address, company name and create a password.

    Next, enter your first name, last name and website URL.

    Now enter your business address, choose the timezone and phone number.

    Lastly, answer three quick questions to let us know more about your business.

    Registration part is over!

    Now login to your account and the dashboard tab will open a list of steps you should finish to complete the setup of your account.

    The dashboard will have a walkthrough marker that guides you through the initial setup. You will learn how to verify domain addresses, manage subscribers, read reports etc.

    Let’s continue by completing the steps:

    Complete registration step will be completed after successful registration.

    Verify email address is pretty self-explanatory – you will need to enter your email address below and click on the confirmation email when it arrives in your inbox.

    This step requires domain’s verification, click here for the guide. 

    Sending a first campaign will complete the  step. Dedicated campaign management guide be found here

    Subscribers import can be done in a few ways – click here for the guide.

    To finish this step, a report must be viewed – a dedicated guide on the report section is found here.

    That’s pretty much it! When steps are complete, you will understand how the platform works and where different features are located.

    If you are stuck on a specific task or can’t find a way to execute a particular job, contact our support team via LiveChat or [email protected] – we’re here to help 24/7.

  • Import subscribers and supported files

    Subscribers can be imported via file import, copy/paste method, API call. Let’s start by opening the Subscribers’ section and clicking the “Add subscribers” button.

    After the button is clicked, the import section will appear. Here we must choose how we’re going to do that:

    • Via file (xlsx, txt, csv)
    • Import manually (Copy & Paste)
    • Import from MailChimp
    • Import from GetResponse

    Next, when the subscriber’s list is imported, you will be asked to attach custom fields; for example, recipients’ names must be assigned to the “First name” column, last name to “Last name”,  phone number to “Phone” and so on.

    After the columns are marked and selected click on start import button and subscribers will be imported.

    If you are stuck on a specific task or can’t find a way to execute a particular job, contact our support team via LiveChat or [email protected] – we’re here to help 24/7.

  • Delete unsubscribed or bounced

    If you need to delete the unsubscribed or bounced email addresses, you can do that with a few clicks. First, go to the subscriber’s section, then click on “Email status” button and select “unsubscribed” or “bounced” when the option is selected, you will be presented with all unsubscribed and/or bounced recipients. 

    Next, select all filtered recipients and click on “Action” button and hit delete.

    If you got stuck on a specific task or can’t find a way to execute a particular job, contact our support team via LiveChat or [email protected] – we’re here to help 24/7.

  • Create automated welcome email

    Start by heading to the ‘Automation’ section and then clicking on the ‘Create new workflow’ button at the top. Next, you will need to select a trigger that will begin the whole automated sequence. In this case, we’ll pick the “Subscriber added to a group ” trigger, which means added subscribers will activate automation’s flow.

    After selecting the trigger, add an email step and create the “Welcome” email. That’s enough for the basic welcome email; however, you can add as many steps as you want.

    In the video below, you will see a few additional steps being added, like delay, condition, and action (can be based on previous activity). In our case, subscribers that opened the welcome email will be assigned to different groups/lists.

    Here’s a short video-guide to illustrate the process:

    That’s it!

    If you got stuck on a specific task or can’t find a way to execute a particular job, contact our support team via LiveChat or [email protected] – we’re here to help 24/7.

  • Delete Sender account

    In order to delete the account, click on “Settings” section tap on “Delete account” button on top.

    That’s it!

    If you got stuck on a specific task or can’t find a way to execute a particular job, contact our support team via LiveChat or [email protected] – we’re here to help 24/7.

  • Find active vs unique

    The dashboard section holds several shortcuts. The subscription plan counters’ block is one of them. There is also a table with active subscribers, unique subscribers, and sent email counts.

    Another place where unique and active subscribers can be found is the billing section. Simply go to Settings -> Billing.

    If you got stuck on a specific task or can’t find a way to execute a particular job, contact our support team via LiveChat or [email protected] – we’re here to help 24/7.

  • Verify sending domain ownership

    Domain verification allows us to improve deliverability and it’ll only take a few minutes to do. Here is a comprehensive tutorial on the matter.

    First, open the dashboard and click on “Settings,” then open the Domains tab and click “Add domain”.

    Next, you will need to enter your domain name and associated email address. When these fields are submitted – the confirmation email will be delivered to your email address. 

    What should I do if I don’t receive domain verification email?

    Firstly, please check all the inbox folders – sometimes, the confirmation email ends up in a separate folder, e.g. spam, promotional and etc. If that’s not the case – you should alter the inbox filtration settings by making an exclusion for emails that come from “sendersrv.com”.

    If you still struggle with domain verification – contact your support team via LiveChat or [email protected] – we’ll help you with verification. We’re ready to help 24/7.

  • Manage email campaigns

    Campaigns

    Here you will start creating email campaigns. When the campaign section is opened, users will access campaign library, which contains sent campaigns, drafts, scheduled campaigns, etc. Moreover, you can open campaign reports as well. More on them here.

    Let’s start by clicking on a “New campaign” button on the top. After the button is clicked, you will be brought to the first step of campaign creation called “Settings” – Here, you will need to input the email subject, sender’s name, etc.

    First of all, I would like to mention that navigation bar can be accessed all the time. You can move from one section to another without losing progress. Therefore if you decide to change sender’s name, just hit the “Settings” and change it.

    Next, the first tablet called “Details” is where you type email subject, reply-to address, and “from name”. The second piece, named “Inbox preview” renders how an email will look in the inbox. That’s a handy feature helping to create the best engaging and clickable email preview.

    The auto-resend option is next. If you have a paid plan, you can automatically follow up with recipients who didn’t open a newsletter. Pick a delay and subject line, and continue.

    Alright, we’re left with the last piece. Here you will need to pick which editor you’ll use for the newsletter:

    • Drag & Drop – advanced and easy-to-use design editor. Detailed guide here.
    • Plain text – only text, no design options.
    • Custom HTML ( HTML coded newsletters can be imported choosing this option ).

    In this case I will choose Drag & drop editor and continue the creating process.

    When the design editor loads, you will need to select a template that will be used for a design. You can use a pre-made template or continue with a blank sheet.

    Next, continue with newsletters design – when you finish with design, click on “Save and continue” and proceed to the next step. A comprehensive guide on Drag & Drop editor is found here.

    At this step, you will need to select a group(s) that will receive the campaign, then click the “Save and continue” button. 

    Now we’re in the last step of campaign creation. The system will check your newsletter for possible errors like invalid links, default links, mistypes, etc. Also, from here, you’ll be able to revisit and change newsletters settings, like subject line and selected groups.

    Also, the campaign’s scheduling is set here as well. Schedule a campaign button resting on the top of the dashboard besides “Send now” button.

    That’s it!

    If you got stuck on a specific task or can’t find a way to execute a particular job, contact our support team via LiveChat or [email protected] – we’re here to help 24/7.